This is another of those books about how to talk to people in a variety of situations, this one written by a talk show host and, to use his words, professional talker. Much of what he says is sort of common sense, but common sense is easy to lose sight of in stressful situations. Some of the big tips are be prepared and be yourself. I'm not sure how much I actually learned, but the reminders of things I ought to already know were helpful, and the anecdotes made the book interesting and kept me hooked.
